Last Updated: May 2026

Return & Refund Policy

This Return & Refund Policy outlines the terms applicable to purchases, reseller-related transactions, and product-related concerns associated with Farmiti.in and services operated by Farmiti Agritech Private Limited (“Farmiti”, “we”, “our”, or “us”).

By placing an order or participating in reseller-related activities, you agree to the terms outlined below.

1. General Policy

Farmiti focuses on maintaining quality standards, hygienic packaging, and careful handling of products before dispatch.

Due to the nature of wellness and food-related products, returns and refunds are accepted only under specific eligible conditions mentioned in this policy.

2. Eligible Return & Refund Cases

Customers may contact Farmiti for return or refund assistance in situations such as:

  • Damaged product received
  • Incorrect product delivered
  • Missing items in the order
  • Significant packaging damage during transit
  • Product quality concerns verified by Farmiti support

All requests are subject to review and verification.

3. Non-Returnable Items

For safety, hygiene, and product integrity reasons, the following may generally not be eligible for return or refund:

  • Opened or used products
  • Products damaged after delivery
  • Change-of-mind purchases
  • Taste or personal preference-related concerns
  • Orders with minor packaging variations
  • Products purchased during special clearance or promotional offers unless damaged

Farmiti reserves the right to determine eligibility after review.

4. Reporting Timeline

Customers are requested to report any eligible issue within:

  • 48 hours of delivery

To help process claims efficiently, customers may be asked to provide:

  • Order details
  • Product images
  • Packaging images
  • Delivery information
  • Short issue description

Delayed reporting may affect claim eligibility.

5. Return Process

If a return request is approved:

  • Farmiti may arrange pickup where applicable
  • OR
  • Customers may be requested to share return shipment details

Return approval and logistics may vary depending on:

  • Delivery location
  • Product category
  • Nature of issue
  • Courier availability

Unauthorized returns may not be accepted.

6. Refund Process

Approved refunds, where applicable, may be processed through:

  • Original payment method
  • Bank transfer
  • Store credit
  • Wallet adjustment (if applicable)

Estimated refund processing timelines may vary depending on payment providers and operational processing.

Typical processing timelines:

  • Approximately 5–10 business days after approval

7. Replacement Requests

In eligible cases, Farmiti may offer:

  • Product replacement
  • Partial replacement
  • Alternative resolution support

based on product availability and operational assessment.

8. Damaged Deliveries

If a package appears damaged or tampered with during delivery, customers are advised to:

  • Capture clear package images
  • Report the issue immediately
  • Avoid using visibly damaged products before verification

Farmiti may request supporting evidence during review.

9. Cancellation Policy

Order cancellation requests may be accepted only before dispatch confirmation.

Once an order has been processed or shipped, cancellation requests may not be accepted.

Farmiti reserves the right to refuse cancellation requests after operational processing has begun.

10. Reseller-Related Payments

Any reseller onboarding fees, activation charges, dashboard access fees, or reseller-related service payments, if applicable, may be subject to separate operational guidelines.

Unless otherwise communicated:

  • Activated reseller services or onboarding-related payments may be non-refundable after successful activation or service access.

11. Refund Limitations

Farmiti reserves the right to:

  • Reject fraudulent claims
  • Refuse repeated misuse-related requests
  • Verify customer claims before approval
  • Offer alternative resolutions where appropriate

All refund or replacement decisions are subject to internal review.

12. Third-Party Delays

Refund processing timelines may be affected by:

  • Banks
  • Payment gateways
  • Courier providers
  • Technical processing delays

Farmiti is not responsible for external processing delays beyond operational control.

13. Policy Updates

Farmiti reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Updated versions will be published on this page with revised dates.

14. Contact Information

For return, refund, or replacement-related support, please contact:

Farmiti Agritech Private Limited

Email: support@farmiti.in

website: farmiti.in

15. Acceptance Of Policy

By placing orders, using Farmiti services, or participating in reseller-related activities, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.